Customer Service Specialist – Italy

Location: Italy Office (3 days/week on-site)
Department: CSS
Reports to: Manager Customer Service Specialist
Salary range: €31,092 – €38,000 (based on experience)
Start date: As soon as possible

About Sakura

Sakura Finetek is an international leader in histopathology and cancer diagnostics. Headquartered in Japan, with regional headquarters in The Netherlands and a growing presence across Europe, we deliver high-quality products and solutions used in pathology laboratories worldwide.

Our innovations help pathologists detect cancer earlier and with greater precision. Behind that mission stands a team of more than 1,000 colleagues worldwide — dedicated professionals who combine high standards with a shared passion for meaningful work.

At Sakura, we value integrity, quality and continuous improvement. Our culture is open, supportive and international. We encourage learning, welcome initiative, and believe in the power of collaboration.

You’ll find a work environment that offers both purpose and professional development, where you can grow while contributing to something that truly matters.

Purpose of the role

As Customer Service Specialist, you ensure our customers receive fast, accurate and proactive support. You handle everything from placing orders to resolving service questions, while managing the full administrative “order to cash” process.

You’ll be part of a dedicated team of five colleagues in our Italy office. Together, you’ll create a reliable customer experience, while supporting internal operations and improving our service continuously.

Key responsibilities

• Serve as the first point of contact for customer inquiries, service requests and order placements

• Manage all order-to-cash activities: order processing, invoicing, contract handling and collections

• Communicate proactively with customers about backorders, product changes, and pricing discrepancies

• Provide administrative support to the local team (car fleet, IT equipment, supplier invoices, etc.)

• Handle service administration: log service calls, plan interventions, order spare parts, manage stock

• Keep procedures and process documentation up to date and well-structured

• Maintain good communication with the Central Office and internal departments

• Help organise meetings, workshops, and customer-facing events

• Participate in internal projects and act as liaison between teams

What we’re looking for

• MBO-level education (e.g. Marketing, Sales), or country equivalent

• Minimum of 5 years’ experience in a similar role, ideally in an international setting

• Fluent in English (written and spoken); additional languages are a plus

• Skilled in communicating clearly with end customers and internal stakeholders

• Familiar with Microsoft Office and ERP systems (experience with Oracle Cloud is a plus)

• Capable of prioritising, multitasking and working with accuracy under time pressure

• Detail-oriented, structured and solution-focused

• A team player with a can-do mindset

• Available to start soon to ensure a smooth handover and onboarding by the current colleague

Why join Sakura?

By joining Sakura, you step into a mission-driven organisation where your contribution has real-world impact. We’re a stable, steadily growing company with a strong European presence and an open, respectful culture.

At our Italy office, we combine the benefits of hybrid working with regular office days to stay connected and collaborate efficiently. You’ll be part of a knowledgeable, supportive team where everyone’s input matters — and where quality and people come first.

Interested?

We’d love to hear from you. Apply now and help us bring diagnostic excellence to life, every day.