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Customer Service Specialist

  • Umkirch, Baden-Württemberg, Germany
Customer Service

Job description

Why Sakura?

When it comes to diagnosing cancer, there’s no time to wait!

At Sakura, we’re driven by our desire to advance cancer diagnosis through fully automated anatomic pathology and by providing our partners with best-in-class innovations, quality and customer care. All to deliver quick and accurate diagnoses to cancer patients for an optimal patient journey.

What we do:

We empower pathology professionals all over the world by providing integrated solutions to deliver accurate & fast diagnoses, to optimize treatment success for each life we touch!

The opportunity:

As a Customer Service Specialist, you will play a crucial role in ensuring our customers receive exceptional service and support.

You will  be providing organizational and administrative support to your colleagues & customers who have questions, concerns, problems, or want to purchase a Sakura product or service. 

Key responsibilities:

  • First point of contact for customers regarding instrument breakdowns, inquiries, ordering.
  • Maintain accurate customer records and update information as needed.
  • Responsible for the administrative process of the entire local "order to cash" workflow ( order Management. Invoicing, price renewals, service contracts, collections management).
  • Responsible for the administrative process of service management, receiving service calls, initiating and processing service orders, ordering spare parts, inventory counts.
  • Responsible for communicating all necessary information to end customers regarding back orders, product discontinuation, price discrepancies, etc.
  • Organizational and administrative support to local colleagues, e.g. Car Management, supplier invoices, mobile phone and laptop agreements, ordering marketing materials, etc.
  • Keeping back office procedures up to date, collecting and processing relevant information.
  • Identify opportunities to improve customer satisfaction and make recommendations for process enhancements.
  • Ensure mutual back-up within the local CSS (Customer Support Specialist) team when on leave or absent in close coordination with the Manager CSS.
  • Organize (inter)national meetings, workshops and exhibitions.
  • Participate in various project teams and be the first point of contact for the various disciplines within the organization.
  • Ensure good communication between headquarters and local organizations.
  • Realize the personal and team goals formulated at the beginning of the fiscal year.

Job requirements

you have

  • at least 2 years customer service experience in an international environment.
  • secondary Vocational Education or Higher Education.
  • the ability to multitask and prioritize tasks effectively.
  • affinity or experience with the organization of meetings.
  • skilled use of computers and Microsoft office software. 
  • Proficient in using ERP Systems, Oracle Cloud is an advantage!

and you 

  • have good command of both written and spoken German & English.
  • are self-organised, structured and independent.
  • shows a strong customer focus.
  • are reliable, have a good eye for detail & winner's mentality.
  • have a good presentation, communication and negotiation skills.
  • have a pragmatic can-do attitude.
  • feel at home in an international environment.

We offer you:

  • an attractive salary package including a good pension plan & health insurance.
  • annual bonus.
  • a collaborative work environment.

And last but not least, a great job opportunity where you have full ownership of your work & recognition of your achievements.

The invitation:

Our culture is friendly and open. We believe that the development of our people enables the company's growth.

Apply today & join:

  • an inspiring community with a mission that matters! ''advancing cancer diagnostics''.
  • our International organization leaded by a supportive & inspiring management.
  • a financial healthy & privately owned company.

To learn more about Sakura, please visit our corporate website & follow us on LinkedIn.

*Acquisition in response to our job postings is not appreciated. This means that we think we can find a suitable colleague on our own.

*Please note that we don't offer visa sponsorship. Only candidates with valid EU work visa will be considered.