Customer Service Specialist

Make an impact in an international environment

Do you have a passion for customer service and a strong ability to manage multiple tasks efficiently? Are you looking for a role where you can support customers while ensuring seamless internal processes? If so, this Customer Service Specialist position at Sakura Finetek Holland could be the perfect opportunity for you.

Your role

As a Customer Service Specialist, you are the first point of contact for our customers. You provide assistance with inquiries, service requests, and orders while ensuring a smooth and professional customer experience. Your responsibilities go beyond answering questions – you will manage administrative processes related to Sales, Logistics, and Service Support, playing a key role in connecting customers with internal teams.

You will work from our office in Alphen aan den Rijn, supporting both customers and colleagues by coordinating improvements, organizing workflows, and managing essential operational tasks.

Your responsibilities

• Handle customer inquiries, service requests, and orders via phone, email, and Teams.

• Process orders, invoices, price updates, service contracts, and collection management.

• Register service calls, manage service jobs, order spare parts, and monitor stock.

• Provide administrative support to colleagues.

• Communicate with customers about backorders, product changes, and pricing updates.

• Identify and implement improvements in customer service operations.

• Support internal and external meetings, workshops, and exhibitions.

• Collaborate with cross-functional teams to ensure smooth operations across departments.

What you bring

• MBO+ degree in Marketing, Sales, or a related field, with at least five years of experience in an international environment.

• Fluent in Dutch and English; additional languages are an advantage.

• Strong IT skills, including Microsoft Office; experience with Oracle Cloud is beneficial.

• Ability to manage multiple tasks and deadlines effectively.

• A customer-focused, solution-oriented approach with strong relationship-building skills.

• A proactive mindset with a hands-on attitude and attention to detail.

Why join Sakura?

At Sakura Finetek Holland, we are committed to delivering innovative solutions that improve patient diagnostics. We offer:

• A dynamic and international work environment.

• A role where you can make a tangible impact.

• Professional development and growth opportunities.

• A collaborative and supportive team culture.

• Competitive employment benefits.

The invitation:

Our culture is friendly and open. We believe that the development of our people enables the company's growth.

By joining us, you will be part of:

·        An inspiring community with a mission that matters! ''advancing cancer diagnostics''.

·        Our International organization who's leaded by a supportive & inspiring management.

·        A financial healthy & privately owned company.

To learn more about Sakura, please visit our career page & follow us on LinkedIn.

*Acquisition in response to our job postings is not appreciated. This means that we think we can find a suitable colleague on our own.

*Please note that we don't offer sponsorship visa. Only candidates with valid EU work visa will be considered.