Customer Service Specialist – Germany (Polish Market)

Location: Umkirch Office (3 days/week on-site)
Department: Customer Service Specialist
Start date: As soon as possible

About Sakura

Sakura Finetek is a global leader in histopathology and cancer diagnostics. Our mission is clear: to support laboratories worldwide in detecting cancer earlier and more accurately. Headquartered in Japan, with a strong European base in The Netherlands and active operations across the continent, we are known for quality, precision, and long-term partnerships.

At Sakura, our people make the difference. With over 1,000 colleagues globally, we combine structure with autonomy, innovation with reliability, and local knowledge with international strength.

At our Umkirch office, you’ll join a professional and collaborative team. We work on-site three days per week to stay connected, share knowledge and strengthen our team culture — while enjoying the flexibility of hybrid working.

Purpose of the role

As Customer Service Specialist, you will be responsible for supporting customers in the Polish market, while being part of the German team based in Umkirch. You will manage all customer interactions, order-to-cash administration, and provide internal support to colleagues in service, logistics and sales.

This role is perfect for someone who enjoys working with multiple teams, can manage diverse tasks in a structured way, and communicates confidently across cultures and languages.

Key responsibilities

• First point of contact for Polish customers: answer inquiries, process orders, and manage service-related questions

• Handle all administrative tasks in the “order-to-cash” workflow: from order processing and invoicing to service contracts and collection

• Communicate clearly about backorders, product updates, pricing changes and delivery timelines

• Provide organisational and administrative support to local colleagues in areas like car management, IT assets, marketing materials, and supplier coordination

• Process service calls, plan interventions, order spare parts, and monitor inventory

• Maintain and update internal procedures and documentation

• Collaborate closely with the Central Office and internal European teams

• Support the organisation of customer meetings, internal workshops, and events

• Actively participate in projects and serve as liaison for relevant functions

What we’re looking for

• Vocational education level in Marketing, Sales, or a similar discipline, or equivalent German qualification

• Fluency in both Polish and German (written and spoken)

• Minimum of 5 years of relevant customer service experience, ideally in an international setting

• Solid experience with order-to-cash workflows, including invoicing and collection processes

• Customer-focused and confident in communication — both verbal and written

• Strong multitasking and prioritisation skills

• Proficient with Microsoft Office and ERP systems (experience with Oracle Cloud is a plus)

• Detail-oriented, accurate, and able to work independently

• A collaborative team player with a hands-on, “can-do” mindset

• Availability to start soon, enabling a smooth onboarding process

Why join Sakura?

At Sakura, we believe in working with purpose. Every task you handle contributes to helping labs deliver faster, more reliable diagnoses — and ultimately improves patient outcomes.

We offer the best of both worlds: the structure and resources of a global company, combined with the close-knit culture of a local team. In Umkirch, you’ll work with professionals who support each other, share insights, and take pride in what they do.

We focus on quality, clarity and continuous growth — both for our customers and for our people.

Interested?

We’d love to hear from you. Apply now and become part of a team that brings diagnostic excellence to life, for the Polish market, from the heart of our German office.