Field Service Engineer Sweden (South Central Regions)

Why Sakura?

When it comes to diagnosing cancer, there’s no time to wait!

At Sakura, we’re driven by our desire to advance cancer diagnosis through fully automated anatomic pathology and by providing our partners & patients with best-in-class innovations, quality and customer care.

What we do:

We empower pathology professionals all over the world by providing integrated solutions to deliver accurate & fast diagnoses of cancer, to optimize treatment success for each life we touch!

The opportunity

As a Field Service Engineer, you will independently support customers in a variety of technical areas, including installation, support, repair, service and warranty activities. If you are a proactive problem solver with excellent communication skills and a passion for providing exceptional customer service, we would like to hear from you.

Your area of responsibility will mainly be to support our customers in the southern central regions. Due to the large geographical area this position requires extensive travelling, including overnight stays.

Occasional support in other regions is required during holidays and peak periods.

Key responsibilities:

• Perform field services, including preventive & corrective maintenance and installations of new instruments.

• Maintain a working knowledge of all Sakura equipment by attending regular technical training at the Sakura Academy.

• End-to end ownership of customer cases, including escalations to 2nd line support.

• Achieve personal and team goals set at the beginning of the fiscal year.

• Timely and adequate reporting through CRM.

• Car-stock management

• Quality assurance.

We perfectly match if

you have

• a secondary Vocational Education or Higher Education with a technical (mechanical) specialization.

• relevant experience as a field service engineer, preferably in the area of Medical Diagnostics instrumentation but this is not a requirement.

• skilled use of computers and Microsoft office software.

• a local drivers license.

and you

• live in- or in proximity of Linköping, as you start your working day from home.

• have flexibility regarding working hours and are willing to stay overnight when required.

• have a good command of Swedish & English, both spoken and written.

• have strong presentation & communication skills to meet the training and advising requirements.

• are customer oriented, connect easily & make an impact at all levels.

• are self-organised, structured and independent.

• have a pragmatic can-do attitude.

We offer you:

• an attractive salary package, including a bonus & more benefits.

• a company car, mobile phone & laptop

And last but not least, a great job opportunity where you have full ownership of your work, recognition of your achievements and professional development opportunities.

The invitation:

Our culture is friendly and open. We believe that the development of our people enables the company's growth.

By joining us, you will be part of:

• An inspiring community with a mission that matters! ''advancing cancer diagnostics''.

• Our international organization who's lead by a supportive & inspiring management.

• A financial healthy & privately owned company.

If you would like more information, please contact the Hiring Manager for this role, Henrik at h.worsoe@sakura.eu

To learn more about Sakura, please visit our career page & follow us on LinkedIn.

*Acquisition in response to our job postings is not appreciated. This means that we think we can find a suitable colleague on our own.

*Please note that we don't offer sponsorship visa. Only candidates with valid EU work visa will be considered.