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Field Services Engineer

On-site, Hybrid
  • Erfurt , Thüringen, Germany

Job description

Why Sakura?

When it comes to diagnosing cancer, there’s no time to wait!

At Sakura, we’re driven by our desire to advance cancer diagnosis through fully automated anatomic pathology and by providing our partners & patients with best-in-class innovations, quality and customer care.

What we do:

We empower pathology professionals all over the world by providing integrated solutions to deliver accurate & fast diagnoses of cancer, to optimize treatment success for each life we touch!

The opportunity:

As a Field Service Engineer, you will independently support Sakura customers in various technical areas such as installation, training, support, repair, service and warranty.
Your area of responsibility will be the Nuremberg, Erfurt, Kassel & Würzburg region. Occasional support in other regions may be required & will be arranged in consultation with you. 

If you are a proactive problem solver with excellent communication skills and a passion for providing exceptional customer service, we would like to hear from you.

Key responsibilities:

  • Provide effective technical support to customers & internal stakeholders.
  • Manage, co-ordinate, monitor, repair and install Sakura (demonstration) equipment.
  • Keep abreast of and implement new developments, improvements and regulations for Sakura products.
  • Maintain a working knowledge of all Sakura equipment by attending regular technical training at the Sakura Academy.
  • Responsible for effective and efficient complaints handling.
  • Achieve personal and team goals set at the beginning of the fiscal year.
  • Timely and adequate reporting through CRM.
  • Quality assurance.
  • Participate in various project teams.

Job requirements

We perfectly match if

you have

  • a secondary Vocational Education or Higher Education with technical specialization.
  • excellent command of German and a good command of English, both verbally and in writing.
  • relevant Professional Qualification for technical support, preferably in the area of Medical Diagnostics instrumentation.
  • skilled use of computers and Microsoft office software.
  • a local driver's license.

and you

  • live ideally in Nuremberg or in the region Nuremberg, Erfurt, Kassel & Würzburg.
  • have a good presentation & communication skills to meet the training and advising requirements.
  • are customer oriented, connect easily & make an impact at all levels.
  • are self-organised, structured and independent.
  • have a pragmatic can-do attitude.

We offer you:

  • an attractive salary package, including a bonus & more benefits.
  • a company car, mobile phone & laptop

And last but not least, a great job opportunity where you have full ownership of your work, recognition of your achievements and professional development opportunities.

The invitation:

Our culture is friendly and open. We believe that the development of our people enables the company's growth.

By joining us, you will be part of:

  • An inspiring community with a mission that matters! ''advancing cancer diagnostics''.
  • Our International organization who's leaded by a supportive & inspiring management.
  • A financial healthy & privately owned company.

To learn more about Sakura, please visit our career page & follow us on LinkedIn.

*Acquisition in response to our job postings is not appreciated. This means that we think we can find a suitable colleague on our own.

*Please note that we don't offer sponsorship visa. Only candidates with valid EU work visa will be considered.