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Field Services Engineer - Germany

  • Frankfurt, Hessen, Germany

Job description

Why Sakura?

When it comes to diagnosing cancer, there’s no time to wait!

At Sakura, we’re driven by our desire to advance cancer diagnosis through fully automated anatomic pathology and by providing our partners & patients with best-in-class innovations, quality and customer care.

What we do:

We empower pathology professionals all over the world by providing integrated solutions to deliver accurate & fast diagnoses of cancer, to optimize treatment success for each life we touch!

The opportunity:

As a Field Service Engineer will give independently support on Sakura instruments to customers in various technical areas, such as installation, training, support, repair, service and warranty.

Your work area will be the region Frankfurt, Nürnberg & Erfurt. Incidental assistance in other region might be required & will be arranged in consultation with you.

Key responsibilities:

  • Provide efficient technical support to customers & internal stakeholders.
  • Manage, coordinate, monitor, repair and install Sakura (demonstration) units.
  • To stay informed of new developments, improvements and regulations of Sakura Products and to implement these.
  • Maintain a sustainable knowledge of all Sakura instruments through regularly attending Sakura Academy technical training session.
  • Responsible for effective and efficient complaint.
  • Realisation of the personal- and team-goals, formulated at the beginning of the fiscal year.
  • On-time and adequate reporting through CRM.
  • Ensuring Quality.
  • Participation in several project teams.

Job requirements

We perfectly match if

you have

  • secondary Vocational Education or Higher Education with technical specialization.
  • good command of English & German, both verbally and in writing.
  • relevant Professional Qualification for technical support, preferably in the area of Medical Diagnostics instrumentation.
  • skilled use of computers and office software.
  • a local driver's license.

and you

  • live close to/in the region of Frankfurt, Nürnberg & Erfurt.
  • have a strong presentation & communication skills to meet the training and advising requirements.
  • are customer oriented, connect easily & make an impact at all levels.
  • are self-organised, structured and independent.
  • have a pragmatic can-do attitude.

We offer you:

  • an attractive salary package, including a bonus, a company car & more benefits.
  • a great job opportunity where you have full ownership of your work & recognition of your achievements.

The invitation:

Our culture is friendly and open. We believe that the development of our people enables the company's growth.

Apply today & join:

  • an inspiring community with a mission that matters! ''advancing cancer diagnostics''.
  • our International organization leaded by a supportive & inspiring management.
  • a financial healthy & privately owned company.

To learn more about Sakura, please visit our career page & follow us on LinkedIn.

*Acquisition in response to our job postings is not appreciated. This means that we think we can find a suitable colleague on our own.

*Please note that we don't offer sponsorship visa. Only candidates with valid EU work visa will be considered.