Manager Customer Service

Why Sakura?

When it comes to diagnosing cancer, there’s no time to wait!

At Sakura, we’re driven by our desire to advance cancer diagnosis through fully automated anatomic pathology and by providing our partners with best-in-class innovations, quality and customer care. All to deliver quick and accurate diagnoses to cancer patients for an optimal patient journey.

What we do:

We empower pathology professionals all over the world by providing integrated solutions to deliver accurate & fast diagnoses of cancer, to optimize treatment success for each life we touch!

The opportunity:

We are currently looking for an experienced and dedicated people manager with a high degree of initiative, dynamism and professionalism.

The Manager Customer Service is highly focused on Sakura’s customers & do manage the team as well as all customer related administrative processes in the area of Sales, Logistics and Service Support.

Key responsibilities:

• Manage the administrative process of the total local workflow “order to cash”.
• Provide administrative support to the Sr. Director and colleagues.
• HR administration support.
• Operational and disciplinary management of the Customer Service team.
• Local office management.
• Collect and process relevant information in order to maintain procedures up to date .
• Ensure good communication between Central Office (based in the Netherlands) and the local organisation. 
• Ensure mutual back-up within the team.
• Set-up and approval of the yearly goals of the Customer Service team at the beginning of the fiscal year.
• Realization of the personal- and team goals, formulated at the beginning of the fiscal year.
• Organize ((inter)national) meetings, workshops and exhibitions.
• Reporting (sales figures, pricing, budgets, etc.).

We perfectly match if you

• a secondary Vocational Education, direction Marketing, Sales or equivalent.
• at least 4 years relevant experience in an international environment.
• proven people Management skills.
• a pro-active and can-do mentality
• ability to plan and keep track on multiple tasks
• skilled use of computers and Microsoft office software. Knowledge of Oracle Cloud is an advantage!
• ability to quickly learn new programs.

and you

• have good command of both written and spoken English. Other languages are an advantage.
• are self-organised, structured, pragmatic and emphatic.
• are reliable & have a good eye for detail.
• shows a strong customer focus.
• have a good presentation & communication skills.
• feel at home in an international environment.

We offer you:

• An attractive salary package, including a bonus & more benefits.
• A collaborative work environment.
• Mobile phone 
• Laptop 

And last but not least, a great job opportunity where you have full ownership of your work & recognition of your achievements.

The invitation:

Our culture is friendly and open. We believe that the development of our people enables the company's growth.

By joining us, you will be part of:

• An inspiring community with a mission that matters! ''advancing cancer diagnostics''.
• Our International organization who's leaded by a supportive & inspiring management.
• A financial healthy & privately owned company.

To learn more about Sakura, please visit our career page & follow us on LinkedIn.

*Acquisition in response to our job postings is not appreciated. This means that we think we can find a suitable colleague on our own.

*Please note that we don't offer sponsorship visa. Only candidates with valid EU work visa will be considered.