Service Innovation Specialist

Service Innovation Specialist (Full-time)

Location: Alphen aan den Rijn, Zuid-Holland, Netherlands

Are you a creative and driven specialist in service innovation? Do you have a passion for improving customer experiences and developing future-ready services? Join us at Sakura Finetek Europe and make a real impact!

What will you do?

As a Service Innovation Specialist, you will play a key role in designing and refining our service offerings to enhance customer experience and ensure our product-related services are efficient, effective, and user-focused. Working closely with various teams and stakeholders, you will create innovative solutions that exceed customer expectations and contribute to our continuous growth.

Your Responsibilities:

• Lead Service Design Projects: From research and ideation to prototyping and evaluation, ensuring alignment with customer needs and business objectives.

• Customer Insights and Innovation: Conduct user research, map customer journeys, and create service blueprints to visualize and optimize service delivery.

• Prototyping and Usability Testing: Design and improve prototypes to enhance efficiency and user satisfaction, ensuring services meet both customer expectations and business goals.

• Collaboration and Integration: Work with customer support, supply chain, Product Marketing Managers, and other stakeholders to develop user-centric services.

• Service Implementation and Training: Oversee the rollout of new services, provide training, and ensure smooth integration into existing workflows.

• Performance Monitoring and Improvement: Analyze feedback and service performance to drive continuous improvement and enhance user experience.

• Regulatory Compliance: Ensure services comply with medical device regulations and maintain high standards of user-centric innovation.

• Data-Driven Optimization: Use data and feedback to enhance service effectiveness and ensure alignment with business and customer needs.

What do we ask of you?

• A Bachelor’s or Master’s degree in Design, Business, User Experience, or a related field (or equivalent professional experience).

• At least 5 years of experience in service design, user experience design, or related roles, ideally within the healthcare sector.

• Proven ability to turn customer feedback into actionable insights and drive service improvements.

• Experience working with cross-functional teams including engineers, product managers, and healthcare professionals.

• Proficiency in design tools, methodologies, and frameworks for user-centered design.

• Strong analytical and problem-solving skills, with the ability to interpret data and optimize services.

• Excellent communication skills in English, both written and verbal.

• Affinity for technical products, including software and hardware.

• Familiarity with healthcare regulations and standards.

• Proficiency with modern design and research tools.

What do we offer?

• A dynamic and varied role within an international organization.

• Opportunities for professional and personal growth.

• A competitive benefits package, including:

  • 8% bonus on top of your salary.

  • 29 vacation days to recharge and enjoy life.

  • A premium-free pension, so you can build your future with confidence.

• A supportive and innovative work environment where your ideas truly matter.

• A culture that values collaboration, creativity, and continuous improvement.

Ready to make a difference?

Are you the Service Innovation Specialist we are looking for? Apply now! Send your CV and motivation letter to [email address] or apply via our website. We can’t wait to meet you!

Acquisition based on this vacancy is not appreciated.