Customer Service Manager | Germany

Bachelor | University   Fulltime   Umkirch

Bachelor | University
Sakura Finetek Group is an international manufacturer and supplier of first class, high quality medical diagnostic products. At Sakura Finetek Europe, we develop, manufacture and sell histological and cytological instruments and consumables.

We have achieved our success and solid reputation by providing timely, well-thought-out solutions to help solve the everyday challenges that laboratories face. A testimonial.

Currently, about 270 staff members work at our various locations throughout Europe. This is our story.
Investing in growth means investing in people! That’s why we’re looking for a

Customer Service Manager | Germany

We are currently looking for an experienced and dedicated people manager with a high degree of initiative, dynamism and professionalism.
The Manager Customer Service is highly focused on Sakura’s customers & do manage the team as well as all customer related administrative processes in the area of Sales, Logistics and Service Support.

Key responsibilities:
  • Manage the administrative process of the total local workflow “order to cash”.
  • Provide administrative support to the Sr. Director and colleagues.
  • HR administration support.
  • Operational and disciplinary management of the Customer Service team.
  • Local office management.
  • Collect and process relevant information in order to maintain procedures up to date .
  • Ensure good communication between Central Office(based in the Netherlands) and Sakura Germany.
  • Ensure mutual back-up within the team.
  • Set-up and approval of the yearly goals of the Customer Service team at the beginning of the fiscal year.
  • Realization of the personal- and team goals, formulated at the beginning of the fiscal year.
  • Organize ((inter)national) meetings, workshops and exhibitions.
  • Reporting (sales figures, pricing, budgets, etc.).

We perfectly match if:
you have
  • a secondary Vocational Education, direction Marketing, Sales or equivalent.
  • at least 4 years relevant experience in an international environment.
  • proven people Management skills.
  • a pro-active and can-do mentality
  • ability to plan and keep track on multiple tasks
  • skilled use of computers and Microsoft office software. Knowledge of Oracle Cloud is an advantage!
  • ability to quickly learn new programs.
and you
  • have good command of both written and spoken German & English. Other languages are an advantage.
  • are self-organised, structured, pragmatic and empathic.
  • are reliable & have a good eye for detail.
  • shows a strong customer focus.
  • have a good presentation & communication skills.
  • feel at home in an international environment.

We offer you:
  • An attractive salary package including a good pension plan & health insurance.
  • Annual bonus.
  • A collaborative work environment.
  • and last but not least, a great job opportunity where you have full ownership of your work & recognition of your achievements.

The invitation:
Our culture is friendly and open. By joining us, you will be part of:
  • an inspiring community with a mission that matters! ''advancing cancer diagnostics''.
  • our International organization who's leaded by a supportive & inspiring management.
  • a financial healthy & privately owned company.

Interested in speaking to us?
Does the above appeal to you? Apply today by using our Online Application Form.
To learn more about Sakura, please visit our website, activate the job alert to be informed as first about our new vacancies & follow us on LinkedIn.
Website: Go to website
Acquisition? Please don't!
Sakura Finetek Germany GmbH
Am Gansacker 10c
79224  Umkirch
Corperate Recruiter Imane Azriyaa