Manager Customer Support | Italy, Spain, Portugal & France

College | Bachelor   Fulltime   Barcelona


Barcelona
College | Bachelor
Fulltime
Sakura Finetek Group is an international manufacturer and supplier of first class, high quality medical diagnostic products. At Sakura Finetek Europe, we develop, manufacture and sell histological and cytological instruments and consumables.
 
We have achieved our success and solid reputation by providing timely, well-thought-out solutions to help solve the everyday challenges that laboratories face. A testimonial. Currently, about 250 staff members work at our various locations throughout Europe. This is ‘our story’.
 
Following an internal promotion, we are looking to employ an ambitious

Manager Customer Support South Region 
(Italy, Spain, France)

The position
 
Our High-Tech instruments enable the laboratory to automate and standardise various processes in histopathology. SMART Automation is efficient, innovative and effective. And above all, an exceptional customer experience. A testimonial
 
Taking full responsibility for Field Service & Application Support by managing people & processes in Italy, Spain, Portugal & France. That’s exactly what this role is all about.
 
Continuous improvement with the customer in mind, safeguarding the Quality and Strategy of the local organisation.
 
In this role you are member of the Region South Management Team, liaising with the Director Customer Support (Central Office) and report directly to the Senior Director South Region.

 
 You are

  • responsible for defining and executing the local service strategy (in line with the European service strategy cooperating with the Manager Technical Support based at Central Office)
  • managing, coaching and inspiring ‘your’ Field Service engineers and Application Specialists
  • taking responsibility for the Service Opex and contributing to the Service Revenues
  • responsible for the Car stocks and manages the Spare Parts supply in alignment with the European Spare Part process and strategy
  • always up to date with and informed of new developments, improvements and regulations of Sakura Products & Processes, safeguarding the implementation of these in local practise
  • responsible for the planning and execution of the installations, preventive maintenance & corrective maintenance by Field Service Engineers in cooperation with the local Customer Service Assistants
 
You have

  • solid experience (7+ years) leading an (international) service team
  • a background in the field of (medical) equipment i.e. business-to-business capital investments
  • business acumen, outstanding presentation, influential and persuasive skills
  • the ability to encourage and inspire people
  • a relevant university degree and the ambition to make an impact!

You

  • live in Italy, Spain or France, close to an international airport
  • feel at home in an international environment
  • can express yourself fluently in English and in one other European language, both verbal and in writing (Spanish / French / Italian)
  • reach out, team up & deliver!


The invitation
 
Would you like to be part of a healthy, privately owned company and an ambitious team? Our culture is friendly and open. We believe that the development of our people enables the company's growth.
 
Sakura offers a competitive basic salary, based on experience, phone, iPad, laptop, an attractive bonus structure, health insurance / dental care and a pension plan.


Interested in speaking to us?

Does the above appeal to you? Apply today using our Online Application Form.

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Sakura Finetek Spain SL

Ronda Sant Pere, 17 6º1ª
08010  Barcelona

Contact
Sr. HR Business Partner
Beatriz Clavero
088-5920041